Refund policy
At The Curious Mind Learning Company™, we want every family to have a wonderful learning experience. If you have any questions or concerns about your order, we're always happy to help!
Digital Products
Due to the nature of digital downloads, all digital product sales are final and cannot be returned, exchanged, or refunded once purchased.
If you experience any issues accessing or downloading your files, or if you receive the incorrect digital product, please contact us. We'll gladly help resolve the issue as quickly as possible.
Physical Products
Because many of our products include sensory materials and other consumable items, we do not accept returns or exchanges.
However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We'll work with you to make it right by sending a replacement item or replacement parts when appropriate.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos of the damaged or incorrect item (if applicable)
Lost or Delayed Shipments
If your package appears to be lost or significantly delayed, please contact us. We'll work with you and the shipping carrier to determine the best solution.
Contact Us
If you have any questions about your order or this policy, please reach out through our Contact page or by email. We value every customer and are committed to providing a positive experience.